Refund policy

Returns

Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, we're unable to offer a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the original packaging. Due to the nature of hair and beauty products, we are unable to accept returns on items that have been opened or used, unless the product is faulty or damaged.

To complete your return, we require proof of purchase.

Refunds

Once your return is received and inspected, we'll email you to confirm receipt and let you know whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or card provider.

Faulty or damaged products

If your item arrived damaged or defective, please contact via our contact form within 7 days of delivery with a photo and your order details. We'll arrange a replacement or full refund at no cost to you.

Exchanges

We only replace items that are faulty or damaged. To arrange an exchange, please reach out via our contact form and we will work with you to provide a solution. 

Gifts

If an item was marked as a gift at purchase and shipped directly to you, you'll receive store credit to the value of the return once we receive the item.

If the order was shipped to the gift giver first, the refund will be returned to them.

Shipping

Return shipping costs are at the customer's expense and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

We recommend using a tracked shipping service as we cannot guarantee receipt of untracked items.